Fluidscapes Careers
Sr IT Manager
Job Description:
When compiling an IT Support job description, here is a selection of duties to include:
• Install, upgrade, support and troubleshoot Windows OS, Microsoft Office and any other authorised desktop applications
• Working experience in installing, configuring and troubleshooting UNIX /Linux based environments
• Install, upgrade, support and troubleshoot for printers, computer hardware, and any other authorised peripheral equipments
• Troubleshooting network connectivity in a LAN/WAN environment Requesting and coordinating vendor support
• Customize desktop hardware to meet user specifications and site standards
• Responsible for the daily/weekly/monthly basis system backup
• Familiarity with remote desktop applications and help desk software (e.g. AnyDesk, TeamViewer)
• Maintains I.T. records and tracking for the area of responsibility
• Specialized technologies, such as applications, tools, systems and databases
• Data and network security, backup and data recovery
• Ability to provide step-by-step technical help, both written and verbal
• Install, configure, test and maintain middleware web services, database services, and application software and management tools
• Install, upgrade, support and troubleshoot Web Server related problems running on IIS, Apache, etc.
• Experience with FTP, FTPS, SFTP software
• Great problem-solving skills with the ability to see the challenge through
• Excellent problem-solving and communication skill
• hands-on experience/expertise in virtualization
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
• Experience in designing, implementing and updating IT policies
• Experience in drafting IT documentation
• Creating presentation and POC for new IT projects
• Review, analyse to perform downtime maintenance
• Perform fit-gap analysis in IT
Understanding of IT and data security Requirements:
• Candidate having experience of more than 7 years
• Good knowledge in networking, L1 troubleshooting, Servers, Firewall, different OS
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (e.g. AnyDesk, TeamViewer)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• BE/BTech degree in Information Technology, Computer Science or relevant field
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus