Fluidscapes Careers

IT Support Engineer

Mumbai
1 Position
4-6 yrs Experience

Job Description:

Experience: 5 to 7 years

Responsibilities:

When compiling an IT Support job description, here is a selection of duties to include:

  • Install, upgrade, support and troubleshoot Windows OS, Microsoft Office and any other authorised desktop applications.
  • Working experience in installing, configuring and troubleshooting Linux based environments.
  • Install, upgrade, support and troubleshoot for printers, computer hardware, and any other authorised peripheral equipments.
  • Troubleshooting network connectivity in a LAN/WAN environment Requesting and coordinating vendor support.
  • Customize desktop hardware to meet user specifications and site standards.
  • Responsible for the daily/weekly/monthly basis system backup.
  • Familiarity with remote desktop applications and help desk software (e.g., AnyDesk, TeamViewer).
  • Maintains I.T. records and tracking for the area of responsibility.
  • Specialized technologies, such as applications, tools, systems and databases.
  • Data and network security, backup and data recovery.
  • Ability to provide step-by-step technical help, both written and verbal.
  • Install, configure, test and maintain middleware web services, database services, and application software and management tools.
  • Install, upgrade, support and troubleshoot Web Server related problems running on IIS, Apache, etc.
  • Experience with FTP, FTPS, SFTP software.
  • Great problem-solving skills with the ability to see the challenge through.
  • Excellent problem-solving and communication skills.
  • hands-on experience/expertise in virtualization.
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.  

Requirement:

  • Proven work experience as a Technical Support Engineer, Network Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Good knowledge in networking, L1 troubleshooting, Servers, Firewall, different OS.
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software (e.g., AnyDesk, TeamViewer)
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • BE/BTech degree in Information Technology, Computer Science or relevant field
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus