Customer Relationship Officer
Fluidscapes Consultants is an IT & service company which is engaged in providing a plethora of solutions using the ever-expanding gamut of digital technology. Incorporated in 2017, Fluidscapes has crossed many milestones of achievements to become a leader in its field with close to 100 employees and many prestigious customers. We have identified the following areas for our focused attention to climb further on the growth scale:
- Technology enabling; Efficiency optimisation of organisations via technology
- Web-development/ UI/UX, Mobile and Web App development
- Digital marketing: End-to-end digital campaign handling
- Online Reputation Management
- On-Ground campaign outreach
- Inventory Management Services
- Financial Management Services
Going with our commitment to providing innovative solutions to our customers in a time-bound manner, our HR practices offer the best employee experiences and ensure picking deserving candidates for employment based on skill, creativity, agility, and integrity.
We are not stereotyped in our recruitment process but are open to people with experience in other fields or even with no experience. Anyone with talent and an appetite to learn will have ample growth opportunities at Fluidscapes.
- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Meeting with managers in the organization to plan strategically.
- Expanding the customer base by upselling and cross-selling.
- Understanding key customer individual needs and addressing these.
- Conducting business reviews using CRM programs.
- Knowing your competition and strategizing accordingly.
- 2-3 years of experience
- Excellent interpersonal and communication skills.
- Proficient in MS Office.
- A team player with leadership skills.
- Maintain a positive attitude focused on customer satisfaction.
- Proficiency in English is a must
Company Site: https://career.fluidscapes.in/